Ideas

We would like to send out promotions, reminders and general updates to Agents to keep their interest in our Summer School ongoing however we cannot do this via the Agent Manager as there is no capability to send out a mail merge using the Email Wi...

The ability to have absence calling as a standalone offering to Reach where a customer may not necerssarily require the functionality of the Core areas of Reach; but just the absence calling feature

At the moment you are restricted on the number of attachments you can send out but unfortunately you are unable to send a zip file. We have several different languages in our school and when a letter has come from an external agency who have sever...

Would it be possible for inactive agents to become active when there are current and applicants attached to them?

We have set up a custom field in Agent Manager so we can rank our Agents but can't retrieve this information in reports. All custom fields should be available for reporting regardless of the module.

When we send out a reminder about previous communication sent via Iris Reach, there are a number of ‘lazy’ parents that say they didn’t receive it. But when you search their child’s Email Log you can see it has been sent. I am requesting that ther...

Can we have an option to schedule emails? Our booking system for meals has a deadline of midnight on Saturday and I would love to be able to send a reminder weekly at 4pm on a Saturday to get people to remember, as an example. Other reminders woul...

If you run an update on the system communicate with schools and explain what the impact might be instead of us trying to solve an issue that has never arisen before with parents receiving messages

When parents complete a form, could they get an email of what they have chosen, or be able to go back to the link to view their submission?? We have a whole KS2 event today and are dealing with many phone calls of people who can't remember what th...

It would be good if you could click through from an agent to the pupil/applicant details. Saves you finding an agent and a pupil and then having to go into Pupil Manager/Applicant Manager to look up the pupil. I do believe that it would make a lot...